One phone call away.
Around the clock. In your language.
Support isn't an afterthought at MSM, it's one of the reasons our customers stay for years. When something goes sideways at 2 a.m. on a Saturday, you get a real person on the phone, in the language you actually speak.
Why MSM support stands apart
24/7, year-round
- ·We answer the phone day or night, weekends and holidays included. No queues that close at 6 p.m.
Multi-language, by humans
- ·Live support in English, Hindi, and Gujarati. Not a translation app. Not a callback.
One number, one team
- ·Whether it's POS, inventory counting, or ATM processing, the same number gets you help.
One phone call away
- ·No tickets, no portals, no chatbots between you and a fix. Pick up the phone, get answers.
AI when you want it
- ·The AdvEnt AI Chatbot handles everyday how-do-I questions instantly, a human is always one tap away.
Languages we speak
EN
English
LIVE, 24/7
HI
हिन्दी
HINDI · LIVE
GU
ગુજરાતી
GUJARATI · LIVE
Most of our customers run independent retail businesses. Many of them are happiest speaking to support in the language they grew up with, and we've staffed accordingly.
What we cover
If it's running on your store's counter and it's MSM, we support it.
- AdvEntPOS: cashier, back office, inventory, kiosk, mobile, reporting
- Hardware troubleshooting: terminals, scanners, printers, customer displays
- Payment processing and EBT/SNAP issues
- ATM uptime, monitoring, and on-site service
- Inventory counting follow-ups and stock-update questions
PHONE
475-271-8030
24/7, INCLUDING WEEKENDS & HOLIDAYS
EMAIL
contact@msmtech.net
SAME-BUSINESS-DAY RESPONSE